Terms & Conditions


 In these conditions, the following words shall have the following meaning:-

Company shall mean EagleEye Drone Solutions Ltd Photography High Street Passage, Ely, Cambridge, CB7 4NB

“The Customer”, “You”, “Your”, or variations thereof shall mean the person, firm or Company with whom EagleEye Drone Solutions Ltd contracts.

“Goods” means the articles or things or service which are the subject matter of the Contract.



 2.1. EagleEye Drone Solutions Ltd reserves the right at any time to accept or refuse service and sales for any reason. EagleEye Drone Solutions Ltd reserves the right to require additional verification or information from the purchaser before accepting any order or providing services. You agree that the receipt by EagleEye Drone Solutions Ltd of an electronic or printed copy of an order form does not indicate EagleEye Drone Solutions Ltd acceptance of the purchaser’s order, neither does it constitute confirmation of EagleEye Drone Solutions Ltd offer to sell.

2.2. You acknowledge and agree that title and ownership of all ordered products shall remain with EagleEye Drone Solutions Ltd until the full purchase price for the same has been satisfied to EagleEye Drone Solutions Ltd t/as Cuore Matto.



3.1. Written quotations are valid for 30 days and will be supplied for all work on receipt of a clear and accurate written brief from the Client. Written briefs are required to ensure photographic objectives are well defined for both the Client and EagleEye Drone Solutions Ltd and to avoid errors.

3.2 The fee quoted will reflect the proposed uses of the images, as stated by the Client, for which Full Personal Reproduction Rights will be granted. A series of assignments are treated as a set of individual contracts. Additional Reproduction Rights may be negotiated at a future date.



4.1 Terms of payment are within EagleEye Drone Solutions Ltd sole discretion, and, unless otherwise agreed to in writing by EagleEye Drone Solutions Ltd full payment (including VAT if appropriate) is due in full two weeks before the first day of shooting, for projects booked more than six weeks in advance 30 calendar-day payment terms shall apply. For projects booked at short-notice (less than 2 weeks in advance), immediate payment shall apply. EagleEye Drone Solutions Ltd reserves the right to add statutory Late Payment Interest (Base Rate +10%) to overdue accounts [Late Payment of Commercial Debts (Interest) Act 1998].


  1. CANCELLATION BY EagleEye Drone Solutions Ltd

5.1 If EagleEye Drone Solutions Ltd cannot shoot on the arranged day as scheduled and the photo-shoot cannot be rescheduled, EagleEye Drone Solutions Ltd will refund all advance monies paid for that day. Costs incurred prior to the photo-shoot day meetings are excluded and remain due for payment.

5.2 If EagleEye Drone Solutions Ltd cannot shoot due to reasons that only become evident due to customer error or for reasons that EagleEye Drone Solutions Ltd was not advised of beforehand then the full cost will remain due for payment. EagleEye Drone Solutions Ltd may, at its sole discretion, offer a discount on a reshoot should one be scheduled.



6.1 Notice of cancellation by the Client must be received in writing by EagleEye Drone Solutions Ltd and the Notice is not valid until confirmed in writing by EagleEye Drone Solutions Ltd t/as Cuore Matto. Cancellation fees are payable according to the following schedule:

6.2 EagleEye Drone Solutions Ltd shall have the right to charge cancellation fees for the entire fee for the project if cancelled within 48 hours of the agreed date.



7.1 Still photographic or video material will normally be shot on digital camera equipment and supplied as unedited RAW or low compression jpegs.

7.2 Retouching, digital manipulation and stitching of supplied images are available at an additional cost, or based on package price. All original photographic material (i.e. negatives, high-resolution digital RAW/tiff files and/or Video) remains the EagleEye Drone Solutions Ltd t/as Cuore Matto.

7.3 Reorders, reprints and enlargements etc. from the original material can be supplied on request. Reorders will be treated as an extension to this contract and should include Image Reference Numbers and are required in writing. A written quotation will then be supplied. Finished materials are normally dispatched within 10 working days of completion of the work.



10.1 Limited Reproduction Rights of the commissioned material passes to the Client upon full settlement of the final invoice. This allows reproduction for all uses stated on the Quotation from Us. By default and in the absence of any stated use, this will be ‘General Marketing’. ‘General Marketing’ use excludes use for ‘merchandising’ (e.g. reproduction of an image for the promotion of goods for resale), for which an additional fee will need to be negotiated.

10.2 Unless agreed in advance, use of the images by any third party (including, but not limited to, newspapers, magazines, book publishers, television, film and the Internet) will only be granted following written permission from EagleEye Drone Solutions Ltd This will incur a negotiated Reproduction Fee.

10.3 Subject to Paragraphs 10.1 and 10.2, above, the following two exceptions do not need advance written permission

  1. Any third party working directly for the Client such as a Company creating publicity material for the Client incorporating the commissioned material in a General Marketing way.
  2. Newspaper Editorial Content for a news item about the Client provided that the text “Photograph (C) EagleEye Drone Solutions Ltd t/as Cuore Matto” is clearly visible adjacent to the image for printed content and for online content the aforementioned text is clearly visible and all the text hyperlinks toEagleEye Drone Solutions Ltd Home Page (http://www.eagleeyedronesolutions.co.uk)

10.4 We abide by the Consumer Protection from Unfair Trading Regulations 2008 and the Business Protection from Misleading Marketing Regulations 2008. We will not alter our images to deliberately mislead the viewer. We remind users of our images that publishing old images (which were taken much earlier when the views were significantly different), without indicating capture date, could be misleading. Both of these activities may be considered as offences under these Regulations.



10.5.1 We grant You an exclusive licence to use the commissioned material as agreed in clause 10.1 for a period of 12 months from the date of delivery of the commissioned material from Us to You or from the date that full payment has been received by Us from You for the commissioned material, whichever is the later.

10.5.2 After the period of the licence as stated in Clause 10.5.1 has expired: We grant You a non-exclusive licence to use the commissioned material in perpetuity and in agreement with Clauses 10.1, 10.2 and 10.3. and You agree that We may use the images Ourselves and that We may also licence the images to third parties without reference to You.



9.1 As with any outdoor location photography, a successful outcome depends upon suitable weather conditions. A decision to photograph on a particular day is normally delayed to the last practical moment to maximise the chance of suitable weather. Should the weather on the day not be as forecast and the assignment needs to be postponed, or there is some other reasonably unpredictable reason why the work could not be completed, then either there will be no additional charge to the Client for a return visit to complete the work. No refund will be made for any chargeable preparation work already carried out.

9.2 If the work could not be completed due to Client reasons (e.g, but not limited to, lack of access or unscheduled site activity etc), the Client may be charged to recover costs and time.

9.3 EagleEye Drone Solutions Ltd will always endeavour to complete its assignments by proposed completion dates. However, due to weather and other operational constraints, EagleEye Drone Solutions Ltd cannot guarantee completion on or by any specific date. It, therefore, cannot be held responsible for any missed publishing or other deadlines or any consequential costs involving the timing of the commission.

9.4 The completion of work may be subject to alteration or cancellation due to cause or causes beyond Our control. Certain requested shots from specific locations, directions and heights, quoted to be undertaken, may not be possible on the day for various operational reasons. In this case, the best possible alternative shot(s) will be supplied and these will be deemed to fulfil the contract

9.5 The quality (e.g. exposure and sharpness) of photographs taken after sunset (which require the camera to be relatively still at the point of exposure) cannot be guaranteed and usually will not be attempted. Images required to be taken into the sun will undoubtedly suffer, to some degree, from lens flare and other detrimental effects.

9.6 In exceptional circumstances, EagleEye Drone Solutions Ltd may not be able to completely fulfil or complete a contract at all. In these cases, it will refund part or all of any deposit received and not accept any other liability. In any event, the liability of EagleEye Drone Solutions Ltd will be limited to the total value of the contract with no liability accepted for indirect and/or consequential loss.

9.7 EagleEye Drone Solutions Ltd does not accept liability for errors resulting from incomplete or inaccurate instructions from the client, nor for delays or restrictions caused by any other entity.

9.8 Whilst Ltd accepts no responsibility or liability for maintaining archive copies of photographic material after the work has been delivered to and accepted by the Client. Copies of images are usually kept on the EagleEye Drone Solutions Ltd back-up for a period of 1 week.

9.9 EagleEye Drone Solutions Ltd has all necessary insurances.

9.10 EagleEye Drone Solutions Ltd does not accept liability for errors resulting from incomplete or inaccurate instructions from the Client’s written brief, nor for delays or restrictions caused by Third Parties.

9.11  EagleEye Drone Solutions Ltd and its employees and agents shall be under no liability for any injury, loss, or damage of any kind whether direct, consequential or special and howsoever caused resulting from or arising out of or incidental to:

9.11.1 Any negligence on the part of Us or Our employees (except insofar as the same causes death or personal injury) or

9.11.2 Our performance of or failure to perform or breach of any of its express implied obligations under the Contract.

9.12 You shall indemnify Us against any liability whatsoever (including any liability based on the negligence of You) which it may incur resulting from any claim made against You by any third party.

9.13 We accept no liability for delay or non-fulfilment of any term of the Contract caused wholly or in part by “force major”, which expression shall be deemed to include war, strikes, lockouts, accidents, fire, scarcity or materials or any other cause or causes not within Our direct control.



10.1 No failure or delay on the part of Us to exercise its rights under the Contract shall operate as a waiver thereof nor shall any single or partial exercise of any such right exclude any other or further exercise thereof. Any waiver of a breach of any provision of the Contract shall not affect Our rights in the event of any further or additional breach or breaches.

10.2 Notwithstanding termination of the Contract these Conditions shall continue in full force and effect for so long as is necessary after such termination to give full effect to the provisions contained in these Conditions

10.3 The Contract shall be construed in accordance with English law, which shall be the proper law of the Contract, and the English Court shall have sole jurisdiction in relation to the provisions contained in these Conditions.

10.4 The clause headings in these Conditions are for convenience only and shall not affect the interpretation hereof in any way whatever

10.5 Each and every obligation contained in the clause or sub-clause of these Conditions shall be treated as a separate obligation and shall be severally enforceable as such and the non-enforceability at any time of the clause or sub-clause of these Conditions shall not prejudice the enforceability of the remainder.

10.6 These Conditions are stipulated by Us on Our own behalf and on behalf of all Our employees and agents and apply for the protection of all its employees and agents as for Us. The Customer undertakes not to sue or make any claim whatever against any employee or agent of Us in respect of any alleged negligence or other default of that employee or agent in relation to the carrying out, failure to carry out or breach of any Contract.

10.7 The Customer acknowledges and agrees by placing orders with Us that:

10.7.1 This is a transaction into which both parties are freely entering.

10.7.2 There are clauses contained in these Conditions which exclude, limit or modify the liability of Us and Our employees and agents

10.8 All charges exclude VAT, which will be charged at the prevailing rate if applicable, and are subject to these Terms and Conditions

10.9 The Customer acknowledges that the Customer has read this Agreement and both understands and agrees with Us regarding all of the Terms and Conditions.



11.1. This Website uses Cookies. See here for a description of what a Cookie is. EagleEye Drone Solutions Ltd uses them to track visitors – for example, to see where visitors come from and therefore see which Marketing Campaigns are most effective. Third parties also use them on this website – to manage the Gallery and its shopping cart, for instance, or to track an Order from the shop. They are innocuous (on this website, certainly) text files. Unless you have switched them off in your Browser, you will have hundreds from all the other the websites that you visit. This latest bit of Legislation says that elyaviation.co.uk has to ask each visitor whether you wish to accept cookies, thus generating an annoying pop-up until you tick something. Our policy is more simple:

11.2 We use cookies in various ways. If this makes you uncomfortable, then switch them off in your Browser (Google ‘switching off cookies’) or leave the website. We’d rather you didn’t, but equally, we don’t want to annoy you with pop-ups. If you’re comfortable with the use of Cookies whilst you are here, please continue and enjoy the website. Nothing’s changed except for another EU Directive created to comply with.


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